PRIVACY POLICY
This Privacy Policy was updated on 01/10/2021.
1 – Introduction
The Company acknowledges the protection of the User’s privacy and respects the legal provisions in force.
This privacy policy allows You to better understand the principles of data protection applied by the Company. the Company invites You to read it before submitting your Personal Information.
This Privacy Policy may be updated at any time by the Company. The date of the most recent revision will appear on this page. the Company suggests that You refer back to it on a regular basis.
Please note that ticking the box below, You authorise the Company to collect, record, organize, store, use and/or transfer your Personal Information according to this Privacy Policy.
2 – When does the Company collect your Personal Information?
The Company collects Personal Information from the User when You:
- visit Our Site;
- input Personal Information on Our Site for one of our sales representatives to contact You;
- subscribe to Our newsletters;
- place an Order directly with the Company;
- input Personal Information for purposes of processing any payments, should the Site permit;
- participate in special operations, in particular games, competitions, product tests, customers surveys or market researches;
- contact the Company, in particular when You submit a request or a complaint or when You rate or review Our Products offered;
- give consent to a third party to send the Company Personal Information about You.
3 – What Personal Information does the Company collect about You?
The Company considers all information that could identify You directly or indirectly as Personal Information. the Company may mainly collect the following Personal Information:
- information about your identity or that of your employer, in particular your gender, last name, first names, address, telephone number, email addresses, date of birth or age;
- personal information required when completing and submitting our Trading Account application;
- employer’s business operations;
- information about Our commercial relationship, in particular transaction numbers, history of your purchases, your request or your communications with the Company or third party, your preferences and interests;
- technical information, in particular your IP address or information about how your device navigates through Our Site.
4 – Why is your Personal Information collected?
Personal information may be processed mainly for the following purposes:
- Site administration;
- Customer Relationship Management (CRM) (loyalty program, newsletters, promotions, product testing, surveys, etc.), the processing of which is made subject to your approval;
- Market analysis and timing (profiling on the basis of your purchasing behaviour, preferences and interests, analyses while navigating through the Site, statistics, reporting, etc.). This processing is made subject to your approval;
- When appropriate, for purposes of prevention and fraud detection;
- Managing your request (complaints, right to access, rectify, oppose and removal of Personal Information, etc.);
5 – Does the Company disclose your Personal Information?
The Company will never share your Personal Information with third parties for marketing purposes.
The Personal Information we are collecting about You are intended for the Company and are likely to be communicated to a Third Party chosen for their expertise and reliability and acting on Our behalf and at Our direction (IT service providers, customer service, delivery, etc.).
the Company authorises these third parties to use your Personal Information only to the extent necessary to perform services on Our behalf or to comply with legal requirements and we strive to ensure that your Personal Information is always protected.
These third parties will be located in South Africa and if outside the aforementioned territory, such country shall comply with section 72 of POPIA to ensure that the Personal Information is afforded the same level of data protection as in South Africa. In such a case, we will ensure, if We have not already, to either:
- to obtain your unambiguous consent to share your Personal Information with these third parties;
- to enter into appropriate data transfer agreements conforming in full compliance with the Data Protection Laws.
Finally, we may also transmit your Personal Information to local authorities if required by the applicable Data Protection Laws or other legislation or as part of an investigation and in accordance with local regulations and the Company shall endeavour to inform the User of such request.
6 – How will the Company protect the information about You?
The Company endeavours to take the appropriate technical and organisational measures, in relation to the nature of data and risks, to preserve the security and confidentiality of your Personal Information and, in particular, to prevent it from being deformed, damaged or transmitted to any unauthorized parties.
This may include practices such as retaining your Personal Information on a secure server protected by a firewall, the transmission of sensitive information (such as medical information) using a secure encryption protocol (Protocol SSL), internal reviews of Our practices and privacy policies and implementation of physical security measures to protect against unauthorized access.
7 – What is the policy about minors?
This Site is not aimed at minors.
The Company does not knowingly collect nor process Personal Information from persons under the age of 18.
As soon as we acquire knowledge of the collection of Personal Information from any minors without prior authorisation from that minor’s parent or legal guardian, we will take appropriate measures to delete all such Personal Information from our servers, alternatively request the consent of the minor’s parent or legal guardian.
8 – What is the cookies policy of the Company?
In the event that the Company makes use of cookies on the Site and shall provide the User with the option to accept or deny the cookies access to the Site.
The purpose of the cookies is to make your experience visiting the Site as simple and convenient as possible. The Site uses first-party cookies and second-party cookies and other similar technologies for measurement, data analysis, targeted advertising and potential personalisation of the Site so that the Company can better serve you with more customised information when you return to the Site.
“Cookies” are small text files containing small amounts of information which are downloaded to your device when you visit a website. “Cookies” are sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. “Cookies” are useful as they allow a website to recognise your device. “Cookies” thus recognise repeat users, facilitate the user’s on-going access to and use of a website and allow a website to track usage behaviour and compile aggregate data that will allow the website operator to improve the functionality of the website and content. “Cookies” can thus be used to enhance your interactive experience and generally improve the Site.
If you do not want your information to be collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature and which notify you when you are sent a “cookie”, giving you the chance to decide whether or not to accept it. You can read more about cookies at www.allaboutcookies.org. If you accept the use of “cookies”, you consent to the Company’s use of any of your information collected by the Company using “cookies”. Such processing shall be limited to use for marketing, compiling statistics and to provide you with better access to the Site.
User behaviour on the Site is tracked using Google Analytics “Universal Analytics” tracking solution which anonymises and aggregates data about your behaviour on the Site. In addition, the Site uses Google Analytics Demographics and Interest Reporting. The Company will not facilitate the merging of your personal information with non-personally identifiable information collected through Google advertising products or features unless you are notified thereof and consent (or opt-in) thereto. You may opt-out of the Google Analytics Display Advertiser features by visiting https://tools.google.com/dlpage/gaoptout/.
9 – For how long is your Personal Information kept?
The Company strives to keep your Personal Information only for the time necessary for the purposes set out in this privacy policy and in accordance with the provisions in force. As a general rule:
- Your data will be kept for five years from the date of collection or after the last contact or the end of the commercial relationship, unless opposed by the User. At the end of this seven-year period, we may make contact with You again in order to find out whether or not You wish to continue to receive marketing. If no clear positive answer is given by the User, your data will be deleted or archived in accordance with Data Protection Laws;
- Data to prove a right or a contract or if kept under compliance with a legal obligation can be archived in accordance with the provisions in force.
10 – What are your rights regarding your Personal Information and how to contact us?
If You consent and provide the Company with your email address, phone number or mailing address, You may receive emails, calls or periodic messages from the Company about our Products, services or upcoming events. You can unsubscribe at any time from our mailing lists by contacting the Company at the address below or by following the link “unsubscribe” contained in each of our emails. You can also change your cookie preferences at any time by visiting our Privacy Policy.
In accordance with the provisions in force, You have the right to access, rectify, limit, oppose and delete Personal Information about You. You can also withdraw your consent at any time.
You will be informed of the actions to be taken as soon as possible and in any case no later than one month after your request. However, we reserve the right not to respond to manifestly unfounded or excessive requests.
In accordance with the provisions in force, You can also file a complaint with the Information Regulator at email: POPIAComplaints.IR@justice.gov.za or lodge an appeal if your Personal Information is misused.
Please contact the Company should You have any questions or comments in connection with this Privacy Policy.